Frequently Asked Questions

About Orders

Q: What should I do if I haven't received my package?

A: If you have the tracking number for your package, you can check it on our order inquiry page. If you don't have it, please contact our customer service at info@lexin-apac.com, and we will get back to you as soon as possible.

Q: How can I pay for my order?

A: Our website supports various payment methods, including VISA, Mastercard, American Express, Apple Pay, and Google Pay. We also accept FPS (Faster Payment System).

Q: Is your website secure?

A: You can shop with confidence on our website. We use the latest security systems and encryption software to ensure that your personal details (such as your name, address, and banking information) are safe.

Q: Can I modify my order?

A: Once you have placed your order, you cannot change any details. Our warehouse team receives the order directly and will begin processing it immediately.

About Shipping

Q: What shipping options are available?

A: We only offer SF Express for shipping. If your order totals HK$699.00 or more, you will qualify for free local shipping. Otherwise, a shipping fee of HK$50.00 will apply.

Q: How long does shipping usually take?

A: Typically, you will receive your products within 2-6 working days after placing your order.